FAQFair questions,
Fair questions,
honest answers.
Does my co-parent have to use it too?
Your custody calendar, documents, journal and record are yours from day one — set up your whole side tonight. Messaging and expense-splitting switch on when your co-parent accepts your invite, because messages in Civly are real, timestamped deliveries between two accounts — not drafts to nobody. Until then, you can try the rewrite any time in the live preview on our homepage.
Is this another subscription I'll forget about?
It's $79 once a year, or $7.99 a month. Cancel by email — hello@civly.com, no retention call, done same day. Monthly stops at the end of the month; annual runs through the year you paid. And if it isn't for you, email us within 30 days and we refund it. No form, no retention call.
What if inviting them isn't safe?
Then don't — and here's exactly what that means: with no invite sent, Civly is your custody calendar, documents, journal and record, indefinitely, and there is no prompt that nags you to add them. Messaging and expense-splitting only exist between connected accounts. And if you are in immediate danger, an app is not the tool for that moment — the National Domestic Violence Hotline is 1-800-799-7233, or text START to 88788.
How do I know a Civly export hasn't been altered?
Every certified export carries a SHA-256 hash and a verification code printed on the document. Anyone — your attorney, theirs, a mediator — can enter that code at civly.com/verify and see when it was generated, how many records it covers and the date range. No account needed. Whether any record is admitted in a proceeding is always the court's decision.
What happens to my record if I stop paying?
You can export everything — messages, calendar, expenses — before or after you cancel. We hold your data for 90 days after cancellation and then delete it. Export first; we'll email a reminder before the window closes, but set your own too.
What if my co-parent uses it against me?
They can. Anything either of you sends is part of the same record — that cuts both ways, and we won't pretend otherwise. What we can tell you is that the record is the same one you're already creating in texts, only organized. Your unsent drafts stay out of it.
Who can see what I write, if this ends up in a custody fight?
Your co-parent sees only what you send. Drafts and vents you don't send are not shown to them and are not part of an export. We won't tell you nobody could ever see them — a court can order production of anything any company holds, and any app that promises otherwise is overselling. What we control, we've told you. One more thing worth knowing: to write the calm version, your draft is processed by our AI provider (Anthropic); under our agreement it is not used to train their models.
What is Civly?
One place for the co-parenting week — the message you have to send, the receipt you have to split, the pickup you have to confirm. $79/year or $7.99/month. Every feature, one plan, no tier above it.
How do I invite the other parent?
After you sign up, send them the invite from the app. They get their own login. Nobody controls the other person's account.
What does a calm message actually mean?
Brief, Informative, Friendly, Firm — the BIFF method, from Bill Eddy at the High Conflict Institute. It is a published framework you and your attorney can read in full, not something we invented. Nothing you would cringe at if it were read later. You review every rewrite before it sends. You stay the author. Civly is not a law firm and does not give legal advice. No message or export is guaranteed to be admitted in court.
Will it make me sound like a robot?
No. It keeps your meaning and your requests. It takes the heat out, not your voice.
My order names a different app. Can I still use Civly?
Yes, for your side of it. If a court ordered a specific platform, keep your messaging there — that is your attorney's call, not ours. Everything that doesn't involve them still works tonight: the custody calendar, your documents, your journal, and your own timestamped record. Parents in that position often run Civly alongside the ordered app until the order changes.
How much does it cost?
$79 per year or $7.99 per month, per parent. One plan. No extra fee for the tools you actually use.
Can I cancel?
Yes. Anytime. Monthly stops at the end of the month. Annual runs through the year you paid.
Start tonight — $79/year
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